Refund policy

Returns

We can offer a full refund if you return your item within 14 days of purchase.

To be eligible for a refund, all returned items must be in their original condition, unworn (other than for trying on), unwashed, with all original labels attached, and returned with the packing slip enclosed. We reserve the right to refuse a refund where an item has been worn, washed, altered, damaged, or returned without its original labels, unless the item is faulty or not as described.

If an item is faulty or not as described, we offer free return delivery. If you are returning an item for any other reason, you will need to post the item yourself or return it to one of our stores (use our store locator to find your nearest store).

Please return unwanted items to the following address with the packing slip enclosed:

Unit 13 Olympic Court, Whitehills Business Park, Blackpool, FY4 5GU.

All returns are processed within 5 working days of arriving at our warehouse. As a small team, we're unable to check returns as soon as they're delivered, so we aren't able to confirm receipt before then. If you've not heard from us once those 5 working days have passed, please get in touch and we'll be happy to help.

Once your refund has been processed, please allow up to 10 working days for it to reach your account, depending on your bank's processing times. It's usually much quicker than that, but 10 working days is the general timeframe banks give us.

If you'd like to follow your parcel back to us, we'd recommend sending it using a tracked service. While this isn't required, it is the only way to confirm when your parcel reaches us, as tracking remains the sender's responsibility. Please keep your proof of postage until your return has been processed.

In the interests of hygiene, we do not offer refunds on pierced jewellery unless it is faulty, of unsatisfactory quality or unfit for purpose.

If you are returning pieces of artwork for any reason other than damage, please return them within 7 days of receipt, together with your delivery invoice, at your own cost. Artwork must be returned in perfect saleable condition.

The original outbound delivery charge will also be refunded where required by law.

There are certain situations where only partial refunds may be granted (where applicable):

  • Books with obvious signs of use.

  • CDs, DVDs, VHS tapes, software, video games, cassette tapes or vinyl records that have been opened.

  • Any item not returned in its original condition, or that is damaged or missing parts for reasons not due to our error.

  • Any item returned more than 30 days after delivery.

Refunds

Once your return has been received and inspected, we will email you to confirm that we have received it and let you know whether your refund has been approved.

If approved, your refund will be processed and automatically applied to your original method of payment within the timescales set by your payment provider.

Late or Missing Refunds

If you haven't received your refund yet:

  1. Check your bank account again.

  2. Contact your card provider, as refunds can take time to appear.

  3. Contact your bank, as there is often additional processing time.

If you've completed these steps and still haven't received your refund, please contact us at hello@roomlytham.co.uk.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at hello@roomlytham.co.uk.

Return Shipping

Please send returns to:

Unit 13 Olympic Court, Whitehills Business Park, Blackpool, FY4 5GU.

Unless the item is faulty or not as described, you are responsible for the cost of returning your item. Return postage costs are non-refundable.

Depending on where you live, the time taken for an exchanged product to reach you may vary.

We recommend using a tracked delivery service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Returning In Person

You're very welcome to return your online order to our Lytham shop. Simply bring your items back with your packing slip within 14 days of receiving your order.

Please note that purchases made in store follow a separate returns policy. The current in-store returns policy is displayed in our shop and printed on your receipt.